Where we ship
We ship orders across Canada, to the United States, and to many international destinations. Availability of services and exact delivery options are shown during checkout. If your country is not listed, please contact us at [email protected] to discuss options.
Processing time
Orders are typically processed within 1–3 business days. Processing is the time we need to pick, pack and prepare your order for dispatch — it is separate from transit time and may be longer during peak periods or promotional events.
Estimated transit times
Transit estimates are provided as a guideline and begin after your order has been dispatched from our facility. As a general expectation: deliveries within Canada usually take about 3–7 business days after dispatch; deliveries to the U.S. usually take about 5–10 business days after dispatch. International delivery times vary by country and service selected at checkout.
Shipping costs and duties
Shipping charges and any duties or import taxes for international orders depend on the destination and the shipping option you choose at checkout. These charges are typically the responsibility of the recipient; please check your country’s import rules to avoid unexpected fees.
Delays and exceptions
Delays can occur due to carrier service interruptions, customs processing or extreme weather. If an order is delayed for reasons outside our control, please get in touch at [email protected] and include your order number so we can assist.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These cheekbonebeauty Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 313-7435 MOFFATT RD, RICHMOND, BC, V6Y 1X9, Richmond, BC, V6Y 1X9, Canada.