General
We curate colour cosmetics, kits and tools aimed at everyday wear and professional use. Product formulations, finishes and shade ranges vary by item and brand. If you need ingredient lists, shade descriptions, or application tips, check the product listing or contact us directly so we can help.
Orders & Processing
Order handling usually takes 1–3 business days. That period allows us to pick, inspect and pack your order carefully. Once your package leaves our facility, delivery timing depends on the carrier and service selected at checkout.
Shipping Timeframes
As a general guide: Canadian deliveries typically take 3–7 business days after dispatch; U.S. deliveries typically take 5–10 business days after dispatch. These are estimates and can vary with distance and seasonal demand.
Returns & Exchanges
Please see our dedicated Returns & Refunds page for full details, including how to start a return and which items are eligible for refund versus exchange. For hygiene reasons, opened or used skincare and colour items are only eligible for exchange.
Need More Help?
For anything not covered here — shade help, ingredient questions, or order enquiries — email us at [email protected] or call +1 7783855955. If you prefer written details, include your order number and photos where relevant so we can respond faster.
Need a specific answer?
Email [email protected] or call +1 7783855955 with the details relevant to your question.